Purchase protection
Refund & Cancellation Policy
Because our products are delivered digitally, returns work differently from physical-product returns.
Last updated: August 30, 2026Digital sales are final
Because the files cannot be physically returned, all sales are final once the files or access instructions have been delivered or accessed. We do not provide refunds for change of mind, accidental purchases or compatibility issues described on the product page.
Technical problems
If a file is missing, damaged or cannot be opened, email Hello@nookshift.com with your checkout email, receipt number and a description of the issue. We will repair, replace or resend the file. A refund may be approved if we cannot deliver a working file or if you were charged twice for the same order.
Cancellations and returns
There is no physical product to return, and an order cannot be cancelled after digital delivery. Any approved refund is sent to the original payment method. Nothing in this policy limits consumer rights that cannot legally be waived.